Event Ticket Sale Policy

This Event Ticket Sale Policy ("Ticket Policy") applies to all purchases of tickets for events hosted on or through the BESA Coaching platform ("Platform"), operated by B.E.S.A ("BESA Coaching," "we," "us," "our"). It applies to all event types including:

• Live in-person workshops, seminars, and coaching events
• Virtual webinars, online workshops, and live-streamed events
• Group coaching sessions sold as ticketed events
• BESA Official Events organized and hosted directly by BESA Coaching
• Coach-Hosted Events organized by registered coaches on the Platform
• Client-Hosted Community Events organized by registered clients with BESA Coaching approval

This Ticket Policy is incorporated into and forms part of the BESA Coaching Terms of Service. By completing a ticket purchase, you agree to this Ticket Policy in its entirety. This Ticket Policy supplements — and does not replace — any mandatory consumer rights you have under the laws of your country of residence.

BESA Coaching acts as a marketplace intermediary for Coach-Hosted and Client-Hosted events. For BESA Official Events, BESA Coaching is the event organizer. The applicable refund obligations and liability differ depending on the event type and are set out in this policy.

2.1 General Rule. All event ticket purchases made through the BESA Coaching Platform are final, non-refundable, and non-transferable once the transaction is completed. This no-refund rule applies regardless of the reason for non-attendance, including but not limited to:

• Scheduling conflicts or change of plans
• Illness or personal emergency (except as required by applicable law)
• Travel delays, transportation issues, or inability to reach the venue
• Change of mind or dissatisfaction with event content
• Failure to review event details before purchase
• Technical difficulties on the purchaser's end for virtual events
• Any other personal circumstance within the purchaser's control

2.2 Acknowledgment at Checkout. The no-refund policy is displayed prominently at the checkout page before payment is processed. By completing payment, you confirm that you have read, understood, and agreed to this no-refund policy as a material condition of the purchase. This constitutes a binding contractual term.

2.3 Platform Commission. BESA Coaching's platform commission (15% for Coach-Hosted Events; 20% for Client-Hosted Community Events; 100% for BESA Official Events) is non-refundable in all circumstances, including in cases where a refund is otherwise required under this policy or applicable law. Refunds issued under this policy are limited to the ticket face value paid by the purchaser, net of the platform commission.

2.4 Scope of "Final Sale." The final-sale rule applies from the moment the payment transaction is confirmed by our payment processor (Stripe, Inc.). It applies equally to tickets purchased at full price, at a discounted rate, through a promotional code, or as part of a bundle.

3.1 Pre-Purchase Review. Before completing a ticket purchase, you are solely responsible for reviewing all event details, including:

• Event date, start time, and time zone (clearly displayed in your local time where possible)
• Event format — in-person or virtual; if in-person, the venue address and any access requirements
• Coach or speaker identity, credentials, and event description
• Technical requirements for virtual attendance (browser, software, internet speed)
• Any age restrictions, geographic restrictions, or eligibility requirements
• Ticket tier differences (e.g., general admission vs. VIP)
• Whether the event will be recorded and whether recordings will be made available
• Cancellation and refund terms applicable to the specific event

3.2 Time Zone Responsibility. Event times are displayed in the time zone specified in the event listing. BESA Coaching is not responsible for purchaser errors arising from time zone misunderstandings. Purchasers are responsible for converting event times to their local time zone.

3.3 Eligibility. If an event has eligibility requirements (e.g., age, professional background, geographic location), it is your responsibility to confirm eligibility before purchasing. Failure to meet eligibility requirements does not entitle you to a refund.

4.1 Host-Cancelled Events. The primary exception to the no-refund rule is event cancellation by the host. If an event is cancelled by the host (Coach, Client, or BESA Coaching) and is not rescheduled within 30 days of the originally scheduled date, all ticket purchasers are entitled to a full refund of the ticket face value.

4.2 Refund Timeline for Cancelled Events. Refunds for cancelled events will be processed and credited to the original payment method within 14 days of the originally scheduled event date (or within 14 days of the expiry of the 30-day reschedule window, whichever is later). BESA Coaching will notify all ticket holders by email upon confirmation of cancellation and the applicable refund timeline.

4.3 BESA-Cancelled Events. If BESA Coaching cancels a BESA Official Event, BESA Coaching will refund the full ticket face value within 14 days. BESA Coaching retains its platform revenue as the event organizer.

4.4 Community Event Cancellation. If a Client-Hosted Community Event is cancelled — whether by the Client host, by BESA Coaching's revocation of approval, or for any other reason — all ticket purchasers will receive a full refund of the ticket face value within 14 days of the originally scheduled event date. BESA Coaching's 20% commission is non-refundable. The Client host is not entitled to any disbursement for a cancelled Community Event.

4.5 Partial Cancellation. If only part of a multi-session event is cancelled (e.g., one session in a two-day workshop), BESA Coaching will work with the host to determine an appropriate partial credit or refund on a case-by-case basis. This does not constitute a general refund right for the full ticket price.

4.6 Force Majeure Cancellations. If an event is cancelled due to circumstances beyond the host's reasonable control (force majeure), including natural disasters, government-declared emergencies, pandemic restrictions, or venue closures, the host will make reasonable efforts to reschedule. If rescheduling is not possible within 30 days, the standard cancellation refund process applies. BESA Coaching will communicate with ticket holders promptly in such circumstances.

5.1 Rescheduled Events. If an event is rescheduled to a new date, your ticket remains valid for the rescheduled date. Refunds are not available solely because the rescheduled date is inconvenient for the purchaser. If you cannot attend the rescheduled date, you may contact [email protected] to request a credit toward a future BESA Coaching event — this is at BESA Coaching's sole discretion and is not a guaranteed right, except where required by applicable law.

5.2 Materially Modified Events. If an event is materially altered in a way that fundamentally changes its nature — for example:

• Format changed from in-person to virtual (or vice versa)
• Primary coach or speaker replaced with a different person
• Duration reduced by more than 50% of the advertised length
• Location changed to a significantly different venue in a different city
• Core subject matter changed substantially from the advertised description

BESA Coaching will notify ticket holders of the material change. Ticket holders may contact [email protected] within 7 days of the notification to request a credit. BESA Coaching may, at its sole discretion, offer a partial credit or refund. This does not constitute a general refund right, except where required by applicable consumer protection law in your jurisdiction (see Sections 9–16).

5.3 Minor Modifications. Minor changes to event details — such as slight timing adjustments, addition of co-presenters, or minor content updates — do not constitute material modifications and do not give rise to any refund or credit right.

6.1 Purchaser Technical Responsibility. For virtual events, you are responsible for ensuring that your device, internet connection, browser, and any required software meet the technical requirements specified in the event listing. BESA Coaching is not responsible for your inability to access a virtual event due to:

• Insufficient internet bandwidth or connectivity issues on your end
• Device incompatibility or outdated software
• Browser settings, firewall configurations, or VPN interference
• Failure to install required software or plugins before the event
• Power outages or other local infrastructure issues

No refunds will be issued for inability to access a virtual event due to the above circumstances.

6.2 Platform-Wide Technical Failure. If a documented, platform-wide technical failure prevents access to a virtual event for a significant portion of ticket holders, BESA Coaching will work with the host to reschedule the event or provide a recording. In such cases, BESA Coaching may, at its discretion, offer a credit. This does not constitute a general refund right.

6.3 Recordings. Whether a virtual event will be recorded and made available to ticket holders is determined by the event host and disclosed in the event listing. BESA Coaching does not guarantee that recordings will be provided. The availability or non-availability of a recording does not affect the final-sale nature of the ticket purchase.

7.1 Non-Transferable. Event tickets purchased through the BESA Coaching Platform are personal and non-transferable. You may not transfer, assign, or give your ticket to another person without BESA Coaching's prior written consent.

7.2 Resale Prohibited. Resale of tickets for commercial gain — including through third-party ticket resale platforms, social media, or any other channel — is strictly prohibited without BESA Coaching's prior written consent. Tickets obtained through unauthorized resale may be cancelled without refund, and the unauthorized reseller's account may be terminated.

7.3 Corporate Purchases. Organizations purchasing multiple tickets for employees or clients should contact [email protected] before purchase to discuss group booking arrangements and applicable terms.

8.1 Contact Us First. Before initiating a chargeback or payment dispute with your bank or card issuer, please contact BESA Coaching at [email protected]. Most issues can be resolved quickly without a chargeback, and we are committed to addressing legitimate concerns promptly.

8.2 Chargeback Policy. Filing a chargeback for a ticket purchase that is subject to our final-sale policy — without a valid basis under this policy or applicable consumer law — is considered a violation of the BESA Coaching Terms of Service. In response to any such chargeback, BESA Coaching will provide the payment processor with evidence of the purchase, the no-refund policy displayed at checkout, and your acceptance of these terms.

8.3 Consequences. Users who initiate fraudulent or bad-faith chargebacks may have their accounts suspended or permanently terminated and may be liable for BESA Coaching's reasonable costs in contesting the chargeback.

8.4 Legitimate Disputes. Nothing in this section prevents you from exercising your statutory rights under applicable consumer protection law, including the right to dispute unauthorized transactions or transactions that do not comply with mandatory consumer rights in your jurisdiction.

9.1 Statutory Rights Preserved. Nothing in this Ticket Policy limits, excludes, or modifies any right or remedy you have as a consumer under applicable EU, EEA, or UK consumer protection law, including:

• EU Consumer Rights Directive (2011/83/EU) and its implementing legislation in EU member states
• UK Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
• EU Unfair Contract Terms Directive (93/13/EEC)
• UK Unfair Terms in Consumer Contracts Regulations 1999
• Any other applicable mandatory consumer protection legislation in your country of residence

9.2 Right of Withdrawal — Events Exception. Under the EU Consumer Rights Directive and equivalent UK law, consumers generally have a 14-day right of withdrawal from distance contracts. However, this right of withdrawal does not apply to contracts for the provision of services related to leisure activities where the contract provides for a specific date or period of performance (Article 16(l) of Directive 2011/83/EU). Event tickets fall within this exception because they are for a specific event on a specific date. Accordingly, the 14-day withdrawal right does not apply to event ticket purchases on the BESA Coaching Platform.

9.3 Cancelled Events — EU/UK Rights. If an event is cancelled by the host, EU and UK consumers are entitled to a full refund of the ticket purchase price (including any booking fees charged by BESA Coaching, but excluding the platform commission which is a service fee for the marketplace infrastructure). Refunds will be processed within 14 days of the cancellation confirmation, consistent with the timelines in Section 4.

9.4 Materially Non-Conforming Events. If an event is delivered in a manner that is materially non-conforming with the description provided at the time of purchase (e.g., the event is fundamentally different from what was advertised), EU and UK consumers may have the right to a price reduction or, in serious cases, a full refund. To exercise this right, contact [email protected] within 14 days of the event with a description of the non-conformity.

9.5 Unfair Terms. BESA Coaching does not rely on any term in this policy that would be considered unfair under the EU Unfair Contract Terms Directive or equivalent UK legislation. Any term found to be unfair under applicable law will not be enforced against you.

9.6 Online Dispute Resolution (EU). EU consumers may use the European Commission's Online Dispute Resolution (ODR) platform to resolve disputes: ec.europa.eu/consumers/odr. BESA Coaching's email address for ODR purposes is [email protected].

9.7 UK Alternative Dispute Resolution. UK consumers may refer unresolved disputes to an approved Alternative Dispute Resolution (ADR) scheme. Contact [email protected] for information on available ADR options.

9.8 Jurisdiction. EU consumers may bring proceedings in the courts of their country of residence. UK consumers may bring proceedings in the courts of England and Wales, Scotland, or Northern Ireland, as applicable.

9.9 Pre-Contractual Information. In compliance with EU and UK distance selling requirements, the following information is provided before purchase: (a) the main characteristics of the event; (b) the total price including all charges; (c) the applicable no-refund policy and the leisure services exception to the withdrawal right; (d) BESA Coaching's identity and contact details; (e) the duration of the contract (the event date). This information is displayed at checkout.

10.1 Australian Consumer Law Guarantees. Nothing in this Ticket Policy excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded or limited. Our goods and services come with guarantees that cannot be excluded under the ACL.

10.2 Consumer Guarantees for Services. Under the ACL, services must be provided with due care and skill, be fit for the purpose for which they are supplied, and be delivered within a reasonable time. If an event is not delivered as described or is cancelled, Australian consumers have the following rights:

• Minor failure: You may require BESA Coaching or the event host to remedy the failure within a reasonable time.
• Major failure: You are entitled to cancel the contract and receive a full refund, or keep the service and receive compensation for the reduction in value. A major failure includes: (a) the event is cancelled and not rescheduled; (b) the event is fundamentally different from what was advertised; (c) the event is not delivered with due care and skill and the problem cannot be fixed.

10.3 Refund for Cancelled Events. If an event is cancelled and not rescheduled within 30 days, Australian consumers are entitled to a full refund of the ticket purchase price. Refunds will be processed within 14 days of the cancellation confirmation.

10.4 Misleading or Deceptive Conduct. BESA Coaching complies with the ACL's prohibition on misleading or deceptive conduct (s. 18 ACL) and false or misleading representations (s. 29 ACL). All event descriptions, coach credentials, and pricing information are presented accurately. If you believe an event listing contains misleading information, contact [email protected].

10.5 Unfair Contract Terms. BESA Coaching does not rely on any term in this policy that would constitute an unfair contract term under Part 2-3 of the ACL. Any term found to be unfair under the ACL will not be enforced against Australian consumers.

10.6 ACCC & State Consumer Agencies. Australian consumers may contact the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or their state or territory consumer protection agency for assistance with unresolved disputes.

11.1 Applicable Legislation. Canadian consumers are protected by a combination of federal and provincial/territorial consumer protection laws, including:

• Canada's Anti-Spam Legislation (CASL) — for electronic communications
• Personal Information Protection and Electronic Documents Act (PIPEDA) — for personal data
• Ontario Consumer Protection Act, 2002 (and equivalent provincial legislation)
• Quebec Consumer Protection Act (Loi sur la protection du consommateur)
• British Columbia Business Practices and Consumer Protection Act
• Alberta Consumer Protection Act
• Other applicable provincial and territorial consumer protection legislation

11.2 Internet Agreements. Where applicable provincial law governs internet agreements (online contracts), BESA Coaching provides the required pre-contractual disclosure at checkout, including: event description, total price, cancellation and refund terms, and BESA Coaching's contact information.

11.3 Cancellation Rights. Under applicable provincial consumer protection legislation, Canadian consumers may have the right to cancel a contract and receive a full refund in certain circumstances, including where the service is not provided as described. If an event is cancelled by the host and not rescheduled within 30 days, Canadian consumers are entitled to a full refund of the ticket purchase price within 14 days.

11.4 Quebec Consumers. Quebec consumers have additional rights under the Consumer Protection Act (Loi sur la protection du consommateur), including the right to receive a written contract for certain distance contracts and the right to cancel within specified periods. Quebec consumers may contact the Office de la protection du consommateur (OPC) at opc.gouv.qc.ca for assistance.

11.5 Currency. All prices are displayed in U.S. Dollars (USD). Canadian consumers are responsible for any currency conversion fees charged by their payment provider. The total price in CAD will depend on the exchange rate applied by your payment provider at the time of purchase.

12.1 CDC Rights Preserved. Nothing in this Ticket Policy limits, excludes, or modifies any right you have as a consumer under the Brazilian Consumer Protection Code (Código de Defesa do Consumidor — Law No. 8,078/1990) or any other applicable Brazilian consumer protection legislation.

12.2 Right of Withdrawal — Distance Contracts (Direito de Arrependimento). Under Article 49 of the CDC, consumers have a 7-day right of withdrawal (direito de arrependimento) from contracts concluded outside of a commercial establishment (including online purchases). However, this right applies to the purchase of goods and services generally, and its application to event tickets for specific scheduled events is subject to the nature of the service. BESA Coaching acknowledges that Brazilian consumers may assert this right within 7 days of the ticket purchase, provided the event has not yet occurred. If you wish to exercise this right, contact [email protected] within 7 days of purchase.

12.3 Cancelled Events. If an event is cancelled and not rescheduled within 30 days, Brazilian consumers are entitled to a full refund of the ticket purchase price within 14 days, consistent with CDC requirements for non-delivery of contracted services.

12.4 Adequate Information. In compliance with Article 6(III) of the CDC, BESA Coaching provides adequate, clear, and accurate information about events at the time of purchase, including event description, date, format, host identity, and applicable refund terms.

12.5 PROCON. Brazilian consumers may contact their state PROCON (Programa de Proteção e Defesa do Consumidor) or the federal consumer protection authority (Senacon) for assistance with unresolved disputes. Complaints may also be filed at consumidor.gov.br.

13.1 Applicable Legislation. Japanese consumers are protected by the Act on Specified Commercial Transactions (特定商取引に関する法律, ASCT), the Consumer Contract Act (消費者契約法), and other applicable Japanese consumer protection legislation.

13.2 Disclosure Requirements. In compliance with the ASCT requirements for mail-order sales (通信販売), BESA Coaching provides the following information at checkout: seller identity and contact information, event description and price, payment terms, cancellation and refund policy, and delivery method (access to the event).

13.3 Cancellation Rights. Under the ASCT, mail-order sales do not carry a statutory cooling-off period (クーリング・オフ). However, if an event is cancelled by the host and not rescheduled within 30 days, Japanese consumers are entitled to a full refund of the ticket purchase price within 14 days.

13.4 Consumer Contract Act. BESA Coaching does not rely on any term that would be void under the Consumer Contract Act, including terms that unreasonably limit BESA Coaching's liability for damages caused by its own negligence or that impose unreasonable penalties on consumers.

13.5 Consumer Affairs Agency. Japanese consumers may contact the Consumer Affairs Agency (消費者庁) at caa.go.jp or the National Consumer Affairs Center of Japan (国民生活センター) for assistance.

14.1 CPA Rights Preserved. Nothing in this Ticket Policy limits, excludes, or modifies any right you have as a consumer under the Consumer Protection Act 68 of 2008 (CPA) or any other applicable South African consumer protection legislation.

14.2 Right to Fair Value, Good Quality, and Safety. Under the CPA, consumers have the right to receive services that are of good quality and fit for purpose. If an event is not delivered as described, South African consumers may have the right to a remedy under the CPA.

14.3 Cooling-Off Period. Under Section 16 of the CPA, consumers have a 5-business-day cooling-off period for direct marketing transactions. If your ticket purchase was initiated through a direct marketing communication (e.g., an unsolicited email or call), you may cancel within 5 business days of purchase. Standard online ticket purchases through the Platform are not direct marketing transactions and are not subject to this cooling-off period.

14.4 Cancelled Events. If an event is cancelled and not rescheduled within 30 days, South African consumers are entitled to a full refund of the ticket purchase price within 14 days.

14.5 National Consumer Commission. South African consumers may contact the National Consumer Commission (NCC) at thencc.gov.za or the National Consumer Tribunal for assistance with unresolved disputes.

15.1 Applicable Legislation. Singapore consumers are protected by the Consumer Protection (Fair Trading) Act (CPFTA), the Sale of Goods Act, and other applicable Singapore legislation.

15.2 Unfair Practices. BESA Coaching complies with the CPFTA's prohibition on unfair practices, including making false or misleading representations about events, prices, or refund policies. All event information is presented accurately and transparently.

15.3 Cancelled Events. If an event is cancelled and not rescheduled within 30 days, Singapore consumers are entitled to a full refund of the ticket purchase price within 14 days.

15.4 Dispute Resolution. Singapore consumers may contact the Consumers Association of Singapore (CASE) at case.org.sg or the Singapore Mediation Centre for assistance with unresolved disputes.

15.5 Personal Data Protection. BESA Coaching complies with the Personal Data Protection Act 2012 (PDPA) with respect to the collection and use of personal data in connection with ticket purchases. See our Privacy Policy for full details.

16.1 Applicable Legislation. Indian consumers are protected by the Consumer Protection Act 2019, the Consumer Protection (E-Commerce) Rules 2020, and other applicable Indian consumer protection legislation.

16.2 E-Commerce Rules Compliance. In compliance with the Consumer Protection (E-Commerce) Rules 2020, BESA Coaching provides the following information on the Platform: seller identity and contact details, event description and price, payment terms, cancellation and refund policy, and grievance officer contact information.

16.3 Grievance Officer. In compliance with the E-Commerce Rules, BESA Coaching has designated a Grievance Officer for Indian consumers. Grievances may be submitted to: [email protected]. BESA Coaching will acknowledge grievances within 48 hours and resolve them within one month of receipt.

16.4 Cancelled Events. If an event is cancelled and not rescheduled within 30 days, Indian consumers are entitled to a full refund of the ticket purchase price within 14 days.

16.5 Consumer Forums. Indian consumers may file complaints with the appropriate Consumer Disputes Redressal Commission (District, State, or National, depending on the value of the claim) under the Consumer Protection Act 2019.

16.6 Digital Personal Data Protection. BESA Coaching complies with the Digital Personal Data Protection Act 2023 (DPDP Act) with respect to the processing of personal data of Indian consumers. See our Privacy Policy for full details.

17.1 General Principle. BESA Coaching is committed to complying with applicable consumer protection laws in all jurisdictions where it operates. If you are resident in a jurisdiction not specifically addressed in Sections 9–16, the following general principles apply:

• Nothing in this Ticket Policy overrides mandatory consumer protection rights you have under the laws of your country of residence.
• If an event is cancelled and not rescheduled within 30 days, you are entitled to a full refund of the ticket face value regardless of your jurisdiction.
• If an event is materially non-conforming with its description, you may have rights under applicable consumer law — contact [email protected].
• BESA Coaching will not enforce any term in this policy that is prohibited or unenforceable under the mandatory laws of your jurisdiction.

17.2 Contact for Jurisdiction-Specific Queries. If you have questions about your consumer rights in a jurisdiction not addressed in this policy, contact [email protected]. We will respond within 5 business days.

18.1 Accessibility Requests. If you require accessibility accommodations to attend an event (e.g., captioning for virtual events, accessible venue requirements for in-person events), please contact the event host directly through the Platform or contact [email protected] at least 7 days before the event. BESA Coaching and event hosts will make reasonable efforts to accommodate accessibility needs.

18.2 Refund for Inaccessible Events. If an event cannot be made accessible to you despite reasonable efforts, and you are unable to attend as a result, BESA Coaching will review your request for a refund or credit on a case-by-case basis. This is in addition to any rights you may have under applicable disability discrimination or accessibility legislation in your jurisdiction.

When you purchase an event ticket, BESA Coaching collects personal data including your name, email address, and payment information (processed by Stripe, Inc.). This data is used to process your purchase, deliver your ticket, communicate event updates, and comply with legal obligations. Your data is handled in accordance with our Privacy Policy, which sets out your rights under GDPR, CCPA, PIPEDA, LGPD, PDPA, DPDP Act, and other applicable privacy laws.

BESA Coaching does not sell your personal data to third parties. Event hosts receive only the information necessary to manage attendance (e.g., your name and email for event access). For virtual events, your data may be processed by the video conferencing platform (e.g., Zoom) in accordance with their privacy policy.

For questions about this Ticket Policy, refund requests, or to exercise your consumer rights: