Your Safety Is Our
Top Priority
Every coach is verified. Every payment is protected. Every review is real. Here's exactly how we keep BESA the most trusted coaching platform in the world.
Six Pillars of Safety
Our comprehensive approach to keeping every interaction on BESA safe, fair, and trustworthy.
Rigorous Coach Vetting
Every coach on BESA goes through a multi-step verification process before their profile goes live. We verify credentials, professional certifications, identity, and professional liability insurance.
- Government-issued photo ID verification
- Professional coaching credentials review (ICF, NBHWC, and others)
- Proof of professional liability insurance
- Background screening for client-facing roles
- Manual admin review before profile activation
Secure Payments & Data
Your financial and personal data is protected at every step. We use industry-standard encryption and never store raw payment details on our servers.
- All payments processed by Stripe (PCI DSS Level 1 certified)
- End-to-end encryption for all sensitive documents
- Tax documents stored encrypted at rest
- GDPR-compliant data handling and storage
- Two-factor authentication available for all accounts
Verified Reviews Only
Every review on BESA is tied to a real, completed session. We do not allow anonymous or unverified reviews — what you read is what real clients experienced.
- Reviews only unlocked after a completed, paid session
- "Verified Session" badge on every authentic review
- Multi-dimensional 10-category rating system
- Coaches can reply to reviews publicly
- Fraudulent review reports reviewed within 24 hours
Client Protection Guarantee
We stand behind every session booked on BESA. If something goes wrong, our support team is here to make it right.
- Full refund if a coach cancels with less than 24 hours notice
- Admin-reviewed cancellation and refund requests
- Dispute resolution within 3 business days
- Session recordings available upon request (where applicable)
- No-show protection policy for both coaches and clients
Global Compliance
BESA operates in compliance with international regulations to protect users worldwide, regardless of where they are located.
- GDPR compliance for European Union users
- CCPA compliance for California residents
- IRS-compliant tax reporting (1099-NEC for U.S. coaches)
- W-8BEN collection for international coaches
- Cookie consent and data processing transparency
Reporting & Accountability
We take misconduct seriously. Any user can report a coach or client, and all reports are reviewed by our Trust & Safety team within 24 hours.
- In-platform reporting on every coach profile
- Anonymous reporting available
- Zero-tolerance policy for harassment or discrimination
- Coaches suspended immediately pending investigation
- Transparent outcomes communicated to reporters
How Coach Vetting Works
Every coach goes through this process before they can accept a single booking.
Account Creation
Coach signs up and agrees to our Terms of Service, Privacy Policy, and Independent Contractor Agreement.
Subscription Payment
Coach selects a plan (Basic $29.99/yr or Premium $10/mo) and completes payment via Stripe.
Tax Compliance
Coach declares tax residency and submits a W-9 (U.S.) or W-8BEN (international) form, stored encrypted.
Document Submission
Coach uploads government-issued ID, professional coaching credentials, and proof of liability insurance.
Admin Review
Our Trust & Safety team manually reviews all submitted documents, typically within 1 business day.
Profile Activation
Upon approval, the coach's profile goes live. They receive a Verified badge and can begin accepting bookings.