Last updated May 04, 2024

Introduction

B.E.S.A LLC operates the https://besacoaching.com platform, which provides a marketplace for life coaches to offer their services. This Refund Policy outlines the protocols for handling cancellations and refunds to ensure transparency and fairness for both service buyers and life coaches. It is designed to facilitate a mutually beneficial relationship between all parties and maintain the integrity and trustworthiness of our platform.

A. Buyer-Initiated Cancellations and Refunds

Cancellation Prior to Service Completion:

• Buyers may cancel a booked service at any time before the service has been completed. Cancellations are permitted under the following conditions:
  • Buyer’s Discretion: Buyers can decide to cancel a booking for any reason. This may include changes in their personal circumstances, decision to opt for a different life coach, or any other personal preference.
  • Non-Performance by Life Coach: If a life coach fails to begin or appears unlikely to complete a service on time, or the service provided fails to adhere to the agreed-upon terms (such as quality, scope, or specific outcomes), the buyer is entitled to cancel.
  • Mutual Agreement: Both the buyer and life coach can mutually agree to cancel the service for various reasons, including but not limited to scheduling conflicts, unforeseen life events, or changes in the coaching requirements.

Notification and Processing:

• To cancel a service, buyers must notify B.E.S.A LLC through the platform, using the designated cancellation feature. Upon cancellation, buyers will receive confirmation via email or through the platform interface.

Refund Eligibility:

• Upon valid cancellation, buyers are typically entitled to a full refund, except in cases where the platform specifies that certain fees are non-refundable. The specifics of refund eligibility and the applicable non-refundable fees (if any) are detailed in the service agreement provided at the time of booking.

B. Life Coach-Initiated Cancellations and Refunds

• Conditions for Coach Cancellation:

Life coaches are required to initiate cancellations through the platform if unforeseen circumstances prevent them from fulfilling a booked service. Valid reasons might include personal emergencies, technical difficulties not attributable to the coach, or other substantial impediments.

• Obligation to Notify:

Upon initiating a cancellation, the life coach is obligated to provide the buyer with prompt notification including a detailed explanation of the reasons for the cancellation. This transparency is crucial for maintaining trust and understanding between the coach and the buyer.

• Consequences for Coaches:

Life coaches who frequently cancel services may undergo a review of their platform activity. Repeated cancellations can lead to penalties, including but not limited to, a temporary suspension of their ability to list services or permanent removal from the platform. Such measures are necessary to preserve the quality and reliability of the platform’s experience for all users.

C. Refund Process

• Automatic Refunds for Coach Cancellations:

In cases where a cancellation is initiated by a life coach, buyers are automatically eligible for a full refund of any fees paid for the specific service, except for any non-refundable service fees, which are clearly disclosed at the time of booking.

• Method of Refund:

All refunds are processed through the original payment method used at the time of purchase. Our platform collaborates with established payment processors to ensure that refunds are handled securely and efficiently.

• Use of Refunded Amounts:

Buyers may elect to use refunded amounts to book services from other life coaches available on the platform. Assistance from customer support is available to facilitate the rebooking process and to help buyers find an alternative coach if desired.

D. Dispute Resolution and Refund Requests

• Raising a Dispute:

Buyers may raise a dispute through the platform within a specific period following the completion or cancellation of a service.

• Platform Mediation:

B.E.S.A LLC will mediate disputes between buyers and life coaches, reviewing the circumstances of each case to determine the eligibility for and amount of any refund. Our decisions are based on the evidence provided by both parties and the terms of service agreed upon at the time of booking.

E. Buyer’s Options Post Cancellation

• Reassignment of Services:

Following the cancellation of a service, buyers have the option to use any refunded amounts to engage with another life coach on the platform. Our customer support team is available to assist in this process, helping buyers find and connect with alternative coaches who can meet their needs.

• Customer Support Assistance:

Our dedicated customer support is ready to provide additional assistance to buyers in finding an alternative life coach. We strive to ensure that each user continues to receive quality service and achieves their personal development goals, despite any initial disruptions.

F. Chargebacks

• Definition and Process:

A chargeback occurs when a buyer disputes a charge directly with their credit card issuer or bank. Buyers are encouraged to first address any issues through the dispute resolution process before initiating a chargeback.

• Consequences of Chargebacks:

Chargebacks that are initiated without first contacting our platform can lead to penalties or restrictions on the buyer’s account. This is because chargebacks bypass our established dispute resolution procedures, which are designed to fairly address and resolve issues.

• Platform and Payment Processor Collaboration:

In the event of a chargeback, B.E.S.A LLC collaborates with our payment processors to handle inquiries and provide necessary transaction details to the buyer’s card issuer or bank for resolution. This cooperative effort ensures that disputes are resolved efficiently and fairly, upholding the interests of all parties involved.

This Refund Policy is part of our commitment to ensuring a fair and responsible marketplace, safeguarding the interests of both buyers and life coaches while promoting a high standard of professional services on our platform.