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Refund and Cancellation Policy

Last updated: February 14, 2026

1. Scope and Incorporation

This Refund and Cancellation Policy (“Policy”) is incorporated by reference into the Terms of Service and Privacy Policy of B.E.S.A LLC, doing business as BESA Coaching (“BESA Coaching,” “we,” “us,” or “our”). By accessing or using the BESA Coaching platform, including https://besacoaching.com and all affiliated services or applications (collectively, the “Services”), you (“you,” “User,” “Client,” “Buyer”) acknowledge and agree to be bound by the terms of this Policy, in addition to our Terms of Service and Privacy Policy. In case of any conflict between this Policy and the Terms of Service, the Terms of Service shall control.

2. Appointment Booking, Cancellation, and Rescheduling

2.1 Finality of Bookings
All appointments booked via the BESA Coaching platform are deemed final at the time of purchase.
Except as expressly provided herein, no cancellations or refunds will be granted for Buyer-initiated requests for discretionary or convenience reasons. All sales are final.
2.2 Rescheduling
Buyers may request to reschedule a confirmed appointment due to standard issues, such as unforeseen personal or professional conflicts, provided:

  • The rescheduling request is made through the platform’s designated process;
  • The request complies with any minimum notice period set by the Coach or BESA Coaching;
  • Rescheduling is subject to Coach availability and platform discretion.

BESA Coaching reserves the right to deny repeated, last-minute, or abusive rescheduling requests and may take corrective action, including but not limited to account suspension or termination.2.3 No Right of WithdrawalTo the maximum extent permitted by applicable law, Buyers expressly waive any statutory right of withdrawal or cooling-off period for digital services or scheduled appointments, recognizing that the Services involve the allocation of Coach time and platform resources upon booking.

3. Refund Eligibility and Limitations

  • Approved refunds will be processed using the original payment method within ten (10) business days, subject to payment processor timelines and policies.
  • BESA Coaching disclaims any liability for delays or issues caused by third-party payment processors.
  • Partial refunds or credits may be issued at BESA Coaching’s sole discretion as an alternative remedy.

3.4 No Assignment or Transfer

Refund rights are personal to the original Buyer and may not be assigned, transferred, or sold to any third party.

4. Coach-Initiated Cancellations and Platform Remedies

If a Coach cancels a scheduled session and a mutually acceptable reschedule cannot be arranged, the Buyer is entitled to either:

  • A full refund for the affected session; or
  • The option to transfer the session credit to another available Coach on the platform.

Repeated or unjustified cancellations by a Coach may result in investigation, sanctions, or removal from the platform, at the sole discretion of BESA Coaching.

5. Dispute Resolution

5.1 Internal Resolution

Buyers and Coaches are strongly encouraged to resolve routine disputes amicably using the platform’s messaging and support tools. If resolution is not achieved:

5.2 Platform Mediation

  • Either party may escalate the matter to BESA Coaching for mediation by submitting a written statement of the dispute.
  • BESA Coaching will review all available evidence and render a decision based on the Terms of Service, this Policy, and platform records.
  • All determinations are final and binding, and BESA Coaching reserves the right to deny any refund or remedy inconsistent with this Policy.

6. Chargebacks and Payment Disputes

  • Buyers must exhaust all internal dispute processes with BESA Coaching before initiating a chargeback with their financial institution.
  • Initiating a chargeback or payment reversal without good-faith participation in BESA Coaching’s resolution process constitutes a breach of the Terms of Service and may result in account suspension, permanent ban, or legal action.

BESA Coaching reserves the right to contest any chargeback and provide transaction evidence to the payment processor or issuing bank.

7. Limitation of Liability; Disclaimer

  • To the maximum extent permitted by law:

    • BESA Coaching’s total liability under this Policy is strictly limited to the amount paid by the Buyer for the affected session(s).
    • Under no circumstances shall BESA Coaching be liable for consequential, incidental, indirect, punitive, or special damages, including but not limited to lost opportunities, lost profits, or reputational harm, arising from or related to appointment cancellations, rescheduling, or refunds.
    • Nothing in this Policy shall waive rights that cannot be waived as a matter of law.

8. Modifications to Policy

BESA Coaching reserves the right to amend, modify, or replace this Policy at any time, in its sole discretion, with or without notice. The most current version shall govern all transactions and will be posted on the BESA Coaching website. Use of the Services after any amendment constitutes acceptance of the revised Policy.

9. Governing Law; Venue

This Policy and any disputes arising from it shall be governed by the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. Any legal action or proceeding shall be brought exclusively in the state or federal courts located in Richmond, Virginia, and the parties hereby irrevocably consent to the personal jurisdiction and venue of such courts.

10. Severability

If any provision of this Policy is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed and the remainder of this Policy shall continue in full force and effect.

Questions or Concerns:
For any questions about this Policy, please contact BESA Coaching at support@besacoaching.com.